Frequently Asked Questions

Of course!  We will send you an initial first draft for you to comment on. As amendments are made, you can share your ideas, wishes and alterations at every stage. The final version will only be issued when you are completely satisfied with every page.

The final version will not have a watermark but we will add a logo stating that it was made by Easy Read Me Ltd on the back page. This will be of a discreet size and position to indicate that the item cannot be altered or claimed by another party.

Once you have completed an agreement of your work plan, we will invoice you by email.   We accept card payments and bank transfers. Please contact us if you would like to pay in a different format.

With your approval, we will send the final version to our three experts by experience (volunteers with learning disabilities and sensory impairments) to advise of any changes that they think could be made. It is up to you whether you choose to take their additional suggestions. Our volunteers will not be sent any personal or sensitive information to look over at any time, only redacted versions if you would like their input.

As mentioned above, we do not share sensitive or personal content with anyone else and we   will only add this information at the very last stage.  If you are concerned about the work containing private data, please contact us for further advice. Please also check our privacy notice for more information.

Completion times really vary depending on the complexity of the design and the volume of pages. Most simple documents can be completed within 48 hours. We will inform you of the suggested timeframe during your free consultation session. For urgent documents, please contact us and we will do our best to accommodate your needs.